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Hawaii Hotel Manager Offends Vet, Service Dog
This was forwarded to me from a friend in Hawaii this morning:
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#2
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Apology on Facebook from the Hyatt Place Waikiki Beach
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#3
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I called the inn and only received voicemails. Poor things aren't at work yet, because it's a bright and early 7:00 AM there and nobody is addressing this yet.
So, I voiced my concern at Hyatt's main number, (888) 735-2954. They passed me around, until I reached someone in "Customer Relations," I think it was. The lady I spoke with knew well of the incident, and said it's being looked into thoroughly. I pressured her on whether we would find the truth out and, if this guy actually did this, what would be his fate. She refused to tell me what would be in store for him, but assured me the hotel chain is trying to make it right with the veteran. If this is true, I'd surely like to know. If this is true, Imre Gonczy is a spineless douche. |
#4
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Were does it say the, GM, IDIOT was fired? Trip advisor calls him the Assistant GM in February 2012.
__________________
"Life is hard. It's even harder if you're stupid." John Wayne William Tecumseh Sherman- I hate newspapermen. They come into camp and pick up their camp rumors and print them as facts. I regard them as spies, which, in truth, they are. If I killed them all there would be news from Hell before breakfast. Last edited by pavegnr; 18 July 2013 at 13:56. Reason: more info. |
#5
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Fired? More like publicly beaten.
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Come on boys, you got to do it right, pray to the moon in the middle of the night |
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Deleted. Didn't see that swimmom had already posted this.
Last edited by grunchley; 18 July 2013 at 14:07. Reason: Deleted. Didn't see that swimmom had already posted this. |
#7
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The law requires the hotel to allow service animals. 1. Missing from this story is what happened after the guest informed the manager of the law. 2. Did the guest really have to play the combat veteran card? but hey, let's all get worked up and outraged assuming that this manager disrespects combat veterans. if the guest were black and given grief over his service animal, would we all assume the manager was racist? Here's what i get from this partial story... The general manager of a hotel didn't know how to properly deal with a guest with a service animal and, while he put some restrictions on his guest and made it clear he wasn't happy, he at no time told the guest he couldn't stay. This was all during the initial contact. We have no idea what happened after that initial contact because the outraged guest didn't feel it was worth mentioning in his story... which leads me to presume that everything was squared away once they sat and talked. I suspect if there were further inappropriate things said, the guest would have included it in his story. So is this the story of an America-hating manager disrespecting combat veterans? ...or the story of an opportunist looking to sue and get public opinion to pressure the hotel over a dumbass manager who didn't know the law under the ADA. Before passing judgment on this incident I would want to know if, beyond the initial contact wherein the manager showed he had no understanding of his own hotel's rules in accordance with the ADA, was the problem resolved when they went to sit in his office? Is this guy starting a campaign against the Hyatt over a misunderstanding that was corrected immediately... or was it not corrected?
__________________
. LRSD rhymes with thirsty "The only rational patriotism is loyalty to the nation all the time, and loyalty to the government when it deserves it." -- Mark Twain "I intend to live forever, or die trying." --Groucho Marx |
#8
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Like I said above, if this happened, the manager has a real problem with his behavior. |
#9
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Manager fucked up, guest voiced opinion, Corporation's public relations department responded with a well stated and sincere sounding apology.
Next slide.
__________________
"History is the fiction we invent to persuade ourselves that events are knowable and that life has order and direction. That's why events are always reinterpreted when values change. We need new versions of history to allow for our current prejudices." -Bill Watterson |
#10
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I was all ready to be thoroughly outraged until I read your post. You are absolutely correct that we do not have enough of the story in the O.P.
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'Living on the edge... of being banned from SOCNET' Welcome to my family; do NOT make me kill you. |
#11
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Playing the card... any card... changes the point to garner an emotional response and is meant to imply (subtly or directly) the motives of the offending party.
It is unnecessary, distracting and provocative. If you dislike how you are being treated... even if you are 100% in the right... adding on to it something like "is this how you treat all (fill in the blank) people?" is casting yourself as a discriminated against victim when that may not have anything whatsoever to do with it. Not so much here, other than the title of the thread, but elsewhere on the interwebs. In doing a little digging to try an learn more, I have seen this same story reposted on various sites with many outraged calls for complaining to, or boycotting, the Hyatt over the way they treat combat veterans... as if that were the problem. this was obviously done with enough effect that, in their apology, the Hyatt not only explained that they do allow service animals in accordance with the ADA, but felt obliged to mention their respect for veterans because that became part of this controversy. this disabled person has my sympathy that he may have been mistreated by a manager and I hope it was resolved appropriately. but this disabled person lost some of my sympathy when he, in his own words, asked the manager if that was how he treated all disabled combat veterans.
__________________
. LRSD rhymes with thirsty "The only rational patriotism is loyalty to the nation all the time, and loyalty to the government when it deserves it." -- Mark Twain "I intend to live forever, or die trying." --Groucho Marx |
#12
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Manager vilated ADA/HPPA by asking questions regarding the vets medical conditions. The vet says he had the papers proving it is a service dog; that's all that is required.
Hotel is making it right (from my standpoint), but the "Manager" needs to feel some pain (he made an ass of himself and the corporation).
__________________
FISHDO |
#13
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It is incomprehensible, to me, that someone can achieve General Manager of a hotel without being fully trained in the ADA law.
I hesitate to condemn based upon what appears to be 'half the story'. After all, this is in "his own words". Perceptions...
__________________
'Living on the edge... of being banned from SOCNET' Welcome to my family; do NOT make me kill you. |
#14
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That you don't want to jump to conclusions doesn't mean those jumping aren't correct. In this case, we have a GM who clearly has a pretty poor grasp on customer relations, and it doesn't matter if this was his first time or his thousandth -- he was out of line. And since the fucking ADA exists and is not a recent thing, there is no excuse you can come up with that will make your comments logical. Furthermore, I really like how the fucker put his hand on the dude's shoulder -- I do it, so right on. I do it to dominate the situation, period. Yeah yeah, to calm things down -- but by MY doing. IMO the vet would have been right to clock the GM for touching him. Quote:
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Losing faith in humanity, one assclown at a time.... |
#15
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I spoke with the REAL GM of the hotel. A woman by the name of Bonnie. She said that they are reviewing footage from the security system and are interviewing the staff who were on duty. She wants the Vet in question to contact her about this as right now she is only getting Gonczys side of the story. BTW Gonczy is only a Manager not the GM.
From what I understand the Vet in question has retained an Attorney to deal with this issue.
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#16
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This ...
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Sound more and more plausible. |
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